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Can't find what you're looking for? Contact us.
I can't complete the redemption process.
Check you are using the latest version of your browser. If you cannot reach the final page and download your vouchers, please use the contact us form and detail your issues.
I can't download my store card.
Check your computers downloads folder to see if the file is here. Log back into your order via the "Track My Order" page to access your voucher again.
I haven't received my store card email.
Sometimes your email provider will automatically move these messages to your "junk" folder. Please check to see if this is the case.
I can’t open my store card.
Check to ensure that you have a PDF reader installed on your machine.
I selected the wrong store card.
As per the Terms & Conditions, vouchers are non-refundable and cannot be exchanged.
My store card has expired.
All store card expiry dates are clearly stated at the time of redemption. We are unable to issue a replacement.
My issue is not listed.
Please contact support via the contact us page.